FAQs

What are the store's payment options?
At NRC Design Studio, customers are able to checkout with Paypal's secure payment system. With Paypal checkout, customers are able to keep their payment information safe and secure. The best part about checking out with our payment option is that customers don't need to have a Paypal account to process their order. Options stated below:

1) Sign in to your Paypal account to checkout as normal.
OR
2) Checkout as a Guest using your Debit or Credit Card.


Is there a Return Policy (physical items)?
Our store does not accept returns, exchanges or cancellations due to the fact that each product is made to order. Please understand that once we have shipped your order we are not responsible for lost or damaged orders.


What type of sticker paper is my order printed on?
We use white matte non-removable sticker paper. 


Why is the actual postage price different from your store shipping price?
Our shipping costs are flat rate that include the cost of shipping and packaging materials.


Do you ship outside of the United States?
At this time we are only shipping within the United States. 


Is there tracking for my order?
We do not provide tracking for orders at this time.



What is a SVG?
A SVG is a vector file you can download and cut using your favorite cutting machine.

When will my download link expire (digital items)?
You have 365 days from your purchase date to download your files. And up to 10 times to re-download them, if you have any problems downloading your files please contact me.

How do I open the .zip file I downloaded? 
You have to extract your files from the .zip file. If you have any problems extracting your files please contact me.


What do I get with my purchase (digital items)?
All SVG products are digital downloads and come in a compressed Zip format. Each Zip file contains individual SVG files, EPS files, and DXF files. 

How do I cut out my SVG file?
In your cutting program, open the selected SVG file you would like to cut and import it into the program. Once you import the file it will appear on your cutting mat.  Next, re-size your shapes to the desired size. Important: Make sure you have the “Keep Proportions” selected.  Also keep multi-layered shapes the same size so they will layer correctly.  Load your cutting machine and click cut. 


When are new designs released?
New designs are released at least once a week. 

Is there a Return Policy (digital items)?
Due to the nature of my cutting file products, returns are not accepted. Please know that your complete satisfaction is my number one priority. Please contact me if you have any concerns or questions about your products or transaction. If you lose your files please contact me for a replacement. 


What if there was a problem with my order? 
Please contact me immediately if you have any questions or concerns about your order.


What type of license are included with my purchase (digital items)? 
With each cutting file purchase you are allowed to create physical products for personal and commercial use. Here is a link to our
License information page. 

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